Monday, March 2, 2009

Reset Patron Downloads (For Librarians Only)

AudiobooksIf your patron receives an error message with the following text (or something similar), you'll need to reset their downloads.

To reset the downloads, you'll need to log into Content Reserve with the same username and password you use to access your digital audiobook statistics.
  • Go to the "Support" section of the site.
  • At the top of the page under "End-user support," click on "Reset downloads."  

Note: Please do not use the manage holds option to move or add patrons to a waiting list. We are 200+ libraries working together! You can, of course, return titles for your patrons, as needed. 

  • In the dialog box, search for the patron's ID, checkout ID, or the title of the book. Be sure to enter the entire title and double-check for any misspellings. 

  • Scroll to the bottom of the long list of past checkouts until you reach the most current record.
  • There can be multiple copies and formats to choose from! When searching by title, be sure to get the correct instance of the title. 
  • Click on "View."

  • If there are no more checkouts available, you'll see a "Reactivate" button. 
  • Click on the "Reactivate" button to reset the checkout limit.
  • If this does not resolve the error, be sure to send an email to the tech support team.