Tuesday, March 3, 2009

Troubleshooting: WMP Upgrade

For one reason or another, sometimes the security upgrade to Windows Media Player fails. If this happens, try performing a manual upgrade.


Scenario: You've just installed the OverDrive Media Console and the next step is to perform the WMP security upgrade. You've clicked on Tools >> WMP Security Upgrade, but there is no "ok" button to move onto the next step.

Here is a possible solution: Using Microsoft Internet Explorer (NOT Firefox or Chrome), visit the following Microsoft site:

http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
  • Click "Upgrade" (twice) and let the site connect to the Microsoft server.
  • Open OverDrive Media Console and delete the old copy of the audiobook.
  • Open Windows Explorer and verify that the title has been removed from the following folder: *C:\Documents and Settings\{username}\My Documents\My Media\{name of book}
  • Log into your OverDrive account and re-download the audiobook again.
  • Of note: The Microsoft Website states that if you have trouble listening to the audiobook, restart your computer.
Try these additional instructions if these steps aren't helpful.