In order to download WMA (Windows Media Audio) audiobooks from our OverDrive collection, you *must* download the titles to a Windows computer and perform a Windows Media Player Security Upgrade. Over the years (and multiple Windows upgrades), I've found different tricks for getting a successful upgrade.
Standard Way to Get WMP Security Upgrade:
With most XP operating systems and, at times, Windows 7, the WMP Security Upgrade can be achieved by opening the OverDrive Media Console (on a PC) >> Selecting the "Tools" menu >> Windows Media Player Security Upgrade. After clicking the "Ok" button to get the upgrade, the Window Media Player program will open and play a short file. You'll close WMP, saving the file (if desired, when prompted) and you're done.
When the Tools >> WMP Security Upgrade Doesn't Work:
There are times when using Windows 7 and Windows 8 that the upgrade won't work from the OMC program. In cases like this, open Microsoft Internet Explorer by right-clicking the icon from the desktop/startpage and "Run as Admin" (DO NOT try to use Firefox or Chrome), visit the following Microsoft site:
- Click "Upgrade" (twice) and let the site connect to the Microsoft server.
- Of note: The Microsoft Website states that if you have trouble listening to the audiobook, restart your computer.
Windows 8 Users -- If the "Upgrade" button is grayed out, try this tip:
- Using Internet Explorer on Windows 8, press F12 on your keyboard (or click the Gear icon in the top-right corner, and select F12 developer tools).
- From the Developer Tools windows, select Browser Mode: IE10 Compat View, then Internet Explorer 10 Compatibility View from the drop-down.
- Bobbi's Note (October 2013): I've found that dropping down to IE 9 works when the IE 10 Compatibility View doesn't.
Windows 8 Error: Windows Media Player encountered a problem while playing this file
Recently, a patron kept getting the following error message when trying to get the upgrade on his Windows 8 computer after following all of the above steps.
"Windows Media Player encountered a problem while playing this file."The solution is to turn off Internet Explorer's Protected Mode. Here are the steps:
From the "Settings" icon in IE >> Click on Internet Options >> Security tab >> Deselect "Enable Protected Mode."
For helpful screenshots and more instructions, check out this excellent blog post:
There are rare instances in which the DRM folder on the computer must be reset. The instructions look daunting, but just follow them step-by-step and it's not bad to do.