Wednesday, February 27, 2013

Bookshelf Error

Resolved! It turns out that successfully downloading and installing the Google Chrome Frame fully resolves this problem. Be sure to exit and restart Internet Explorer after installing the Chrome Frame.

Update: Installing the Google Chrome Frame plugin helps in more ways that this! If you have any trouble accessing your account or your holds, try installing the Google Chrome Frame. We have a 100% success rate at this point!

A couple of tips: Use IE and click on the link above to get the Frame. Run the installation. After completely, close IE and restart. If you have any other errors accessing your account, be sure to clear your temporary internet files and restart IE. (Clearing the temporary internet files hasn't been necessary in most cases.)

Original Message: Some users are having a strange error show up in their account >> bookshelf. I only have a very small screenshot provided by a patron, but it appears to be a "format and availability..." error that is covering the download buttons. I think the error is coming from those small icons that normally show up in the upper-right corner of the book cover not fully loading.

I've reported the problem to OverDrive and will post their response or solution here.

Our apologies for the problem. Let's hope we get this cleared up as soon as possible!