You can disregard the rest of this message...
We thank you for contacting us and for providing the screenshot. After researching the issue that is being reported, I found that this is a script error within the browser being used. I have provided a link to the Microsoft Support page that lists ways to clear the script error.
We saw that your patron is also having the issue using Google Chrome. What I located is if the error is corrected in Internet Explorer, it will be fixed in other browsers as well.