After you receive your hold notification, you'll log into your NHDB account and see the following menu from your account:
The holds button always looks grayed out when you arrive to your account and are viewing the "Bookshelf" page. Once you click on "Holds" you'll see that the "Holds" button now looks colorful.
Even if the holds button is grayed out, it doesn't mean that there are no holds available. It just means that you are viewing another part of the account. The same holds true for "Lists." Read more about your NHDB account.
Librarians: If a patron reports a hold problem, please submit a support ticket to OverDrive through Content Reserve and give them the following information:
- Patron number
- Date hold notification was sent
- Patron email
- Title of book
- Explanation that the book was not available after receiving a hold notification
Please report any hold problems to me, so I can make others aware of the issue. -Bobbi