Monday, March 11, 2013

Users Being Prompted to Upgrade the WMP Security

I'm hearing reports from some users that they are being prompted to re-upgrade the Window Media Player Security Upgrade on their computers. The normal instructions to initially install the WMP Security Upgrade aren't always working. If you already tried the normal instructions, try these instructions below. 

These are the instructions sent to me by OverDrive's tech support staff. Please let your local librarian know if these steps are not helpful to you.
The error you are receiving can often be resolved by resetting the Digital Rights Management (DRM) for Windows Media Player. To do this, please perform the following steps.

Note: Before beginning, be sure that OverDrive Media Console and Windows Media Player are both closed. 
If you are using Windows 7 or Vista please follow these steps:
  • Open the Control Panel: Start > Control Panel.
  • Open 'Folder Options' and then select the View tab.
  • Select Show hidden files and folders. (Screenshot from earlier post.)
  • Uncheck Hide protected operating system files.
  • In the warning message you receive, click Yes.
  • Click OK. 
  • Close the Control Panel. 
  • Click the Start button.
In the 'Start Search' box, paste the following: C:\ProgramData\Microsoft\Windows\DRM
Press Enter. This will open the DRM folder in an Explorer window.
Delete ONLY the following 4 files, then close the Explorer window.
  • blackbox.bin
  • drmstore.hds
  • v3ks.bla
  • v3ks.sec
Run Internet Explorer as administrator and go to the following site: http://drmlicense.one.microsoft.com/Indivsite and follow the prompts. (My tip: To run as admin, close IE, right-click on the IE icon and select "Run as Administrator.")
If you are using Windows XP or older please follow these steps:
  • Open the Control Panel: Start > Control Panel.
  • Open 'Folder Options' and then select the View tab.
  • Select Show hidden files and folders.
  • Uncheck Hide protected operating system files.
  • In the warning message you receive, click Yes.
  • Click OK, then close the Control Panel.

Browse to your DRM folder and rename it to DRM.old, then close the Explorer window.
Depending on your OS, the DRM folder can be found in different locations:
  • Windows 2000 and XP: C:\Documents and Settings\All Users\ DRM
  • Windows 98: C:\Windows\All Users\DRM
  • Windows ME: C:\Windows\DRM

Run Internet Explorer as administrator and go to the following site: http://drmlicense.one.microsoft.com/Indivsite and follow the prompts.
If they are still having a problem, they will need to contact Microsoft support. Please let us know if we may be of further assistance.