Wednesday, November 26, 2014

Error: Unable to Transfer the Selected Title Because Its Transfer Limit Has Been Reached

I learned about a new error and its cause today and I thought I'd share it with you.

An audiobook patron was unable to transfer all of the parts of a WMA audiobook from the OverDrive Media Console on a Windows computer to her MP3 player. She received the following error message:

Unable to Transfer the Selected Title Because Its Transfer Limit Has Been Reached

Here's what the OverDrive tech had to say about this:

Thank you for contacting us, and we’re sorry for the inconvenience. There is an issue with the permissions of this title that does not allow the transfer of the full title at once. I have reported this issue to our content team to correct. In the meantime, you can transfer the next parts of the title by deleting the title from your computer then downloading it again to reset the license.

1. Delete the title from OverDrive Media Console, then close the application.
o Click on a title, then click Delete.
o Do not return the title if the option is available.
2. Search your computer for the title, and delete any instance of it. Check (My) Documents > My Media > MP3 Audiobooks (or WMA Audiobooks).
3. Remove the temporary Internet files through your web browser.
4. Close and then reopen your browser.
5. Download the title again. You'll find the title under your account after you log into your library's website. 
You should now be able to transfer the next few parts of the title. This can be done up to 3 times before the download link needs to be reset.

It appears that this issue affects only the WMA format of this title (Hope to Die by James Patterson) and does not affect the MP3 format of this title. I've seen similar errors recently, but I truly assumed it was a problem with the DRM, not an actual permission applied to the title. I hope this helps clear up future problems.

Bottom Line: Whenever possible, checkout the MP3 version of the title to avoid similar problems. Please report any similar problems to your local librarian and we'll pass them along to OverDrive.

Learn More:
How to transfer an MP3 audiobook to an Apple device. This includes tips on adding metadata to the audiobook to resume playback and keep the parts playing in order.