Monday, August 10, 2015

Troubleshooting Tip: Problems Downloading After Windows 10 Upgrade

Troubleshoot Tip: OverDrive for Windows is not able to create the local folder needed...

If you are a Windows 10 user and have recently upgraded your system (August 2015), you might have a problem downloading audiobooks to the OverDrive program without making an adjustment to the folder permissions -- perhaps every time you wish to download more audiobooks -- until Microsoft provides a solution. I'm sorry to say that I do not have access to a Windows 10 computer and am not able to verify these tips myself.

Sample Error Message


[I] had the same problem. I went to the highest level folder, accessed Properties and then the security tab and changed the permissions on the "home user" to allow full control. This seems to have solved the problem for me.  

However, this might only work until you log out or turn off your computer. This might not be a permanent fix. (It appears to be related to the Microsoft OneDrive account.)

And here is another set of instructions compiled from the following site that seems to state the same thing, but with a few more step-by-step details.

  1. Right-click the "Media" folder.
  2. Click on "Properties."
  3. Click on the "Security" tab.
  4. Edit the permissions for home users and administrators, making sure "Allow" is ticked for all options using the "Edit" button. 
There are a LOT of possible solutions posted to the web -- all with very different degrees of difficulty. Please try this simpler solution before doing anything more drastic!  

Good luck!